MARTINSVILLE, Va.–(BUSINESS WIRE)–Carter Bank & Trust (OTCQX:CARE) announced today that Tami M. Buttrey
has joined its executive management team as executive vice president,
chief retail banking officer and director of delivery channel
optimization. Buttrey has 30 years of banking leadership experience,
including at the executive management level with one of the largest U.S.
Buttrey is a former SunTrust executive vice president of corporate
retail strategies and head of the retail line of business in Tennessee
and Alabama. She worked for SunTrust more than 17 years in various
In her new role at Carter Bank & Trust, Buttrey will be responsible for
the oversight of the retail banking division, as well as the development
and coordination of the overall delivery strategies for all customer
channels, with the goal of providing Carter Bank & Trust customers with
a seamless and consistent banking experience from either a branch, the
Customer Contact Center, online or mobile device.
Carter Bank & Trust launched “Carter on the Go,” its free online and
mobile banking on February 12, 2019, and the Customer Contact Center on
August 15, 2018.
Buttrey will provide leadership with the implementation of corporate
household growth strategies and customer relationship management
systems. She also will work with other Carter Bank & Trust executives to
identify and research new products and services and market opportunities.
“We are thrilled to have Tami join our executive management team. Her
exceptional knowledge of retail banking, branch optimization, marketing
and sales will enhance the customer’s banking experience across all
delivery channels, while also advancing our efforts to create a culture
of accountability, empowerment and recognition within our branch
network,” said Carter Bank & Trust’s Chief Executive Officer Litz H. Van
Prior to joining Carter Bank & Trust, since 2013, Buttrey has worked as
a consultant and for a leading global marketing consultancy, Merkle, as
its practice director. In both roles, she primarily helped banks with
the implementation of Omni-channel and delivery optimization strategies.
Buttrey earned a Bachelor of Science in Interdisciplinary Studies (BSIS)
with a concentration in marketing and English from East Tennessee State
University in Johnson City. She is a certified Gallup Coach for Employee
Engagement and holds numerous industry credentials, including Merkle’s
Digital Professional certification.
Buttrey is a graduate of SunTrust’s Advanced Executive Leadership
Program from Emory Goizueta School of Business and American Bankers
Association’s Banking and Finance Program.
About Carter Bank & Trust:
Headquartered in Martinsville, Va., Carter Bank & Trust is a
state-chartered community bank in Virginia with 105 branches and more
than 1,000 employees in Virginia and North Carolina.
Vice President & Director of Marketing